Shipping & returns
Getting it to you, and back
Free insured shipping across Canada, dispatched in one to two business days.
Quality in every detail
Returning something
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01
Tell us within 30 days
Message us with your order number and what is wrong. You do not need a reason — a change of mind is fine, as long as the piece is unworn.
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02
We send a prepaid label
Print it, put the ring back in its original box, and drop the parcel at any post office. The postage is on us.
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03
Refunded once it arrives
We check the piece and refund the original payment method. Refunds usually appear within five business days of us receiving it.
Start a return
Please note
Sapphire or topaz — which blue is yours?
Resized rings and pieces damaged through wear are outside the returns window. If something has gone wrong, tell us anyway — we would rather hear about it.
Common questions
Shipping and returns
Do you ship outside Canada?
Not at the moment. Everything ships from within Canada, which is why there are no customs charges or duties.
What if the ring does not fit?
We resize it free within your first 60 days, once per ring. If you would rather return it, you have 30 days and we pay the postage.
Is my parcel insured?
Yes. Every parcel is insured for its full value and tracked from the moment it leaves us.
How long do refunds take?
We refund the original payment method once the piece arrives back with us, usually within five business days.